10.9 Information Technology
The Information Technology Department is responsible for managing all aspects of computing, telecommunications, and audiovisual services at CUNY School of Law. The Department maintains, upgrades, and repairs hardware as well as software for the School’s computers. The helpdesk, which is the contact point for Technical Support (Tech-Support@law.cuny.edu) and Audiovisual (AV@law.cuny.edu) services is open Monday through Thursday 8:45 am to 7:00 pm and Friday 8:45 am to 5:30 pm. The IT helpdesk is located in Room 3-205 and can also be reached via phone at (718) 340-4456. AV can be called at (718) 340-4288.
Computers
There are computers available for student use in room 3-207 as well as near the Circulation desk in the Library. There are also two computers on the first floor behind 1-102; these computers are intended for quick print jobs rather than extended use. Microsoft 365 applications, email and the Internet are accessible through all of these computers. Printing is also available in room 3-207 as well as through PaperCut printers in the building. Email account information will be sent to students’ personal email accounts prior to Pre-law week. Additionally, licenses for Adobe software as well as Microsoft 365 will be made available in mid-August for students for as long they are taking classes at the School. During Pre-law Orientation for incoming first-year students, visit the Help Desk with your laptop to get your laptop on our wireless network and to have PaperCut installed. Installation of and training for laptop exam software (Examplify) will be scheduled before midterms begin.
Printing
The School of Law uses PaperCut software. PaperCut encourages the responsible use of paper and printers, which helps maintain an environmentally sustainable school and is in keeping with the spirit of the School’s LEED Gold certification. Furthermore, PaperCut enhances confidentiality by optionally printing documents only after a user’s ID card is swiped at a printer. PaperCut works with both macOS and Windows, is available on the School’s student-use computers, and can be installed on student-owned laptops. Rates for printing and copying are posted near student-accessible printers.
Note: ChromeBooks and tablets are NOT supported for exam-taking and printing.
Audio/Visual Services
The Information Technology Department maintains the building’s sound systems, projectors, SMART Boards, and Zoom. The Department also distributes audiovisual equipment for institutional use, including for special events, inside the building. Camera operators are not provided. To report problems, email av@law.cuny.edu or call the audiovisual phone at extension 84288 (from outside the building call (718) 340-4288). The Information Technology Department is responsible for delivering and retrieving all audiovisual equipment at the Law School. This includes television monitors, video cameras, portable projectors, laptops, and public-address systems.
Student Organization Requests
All student organization requests for equipment must be made through the Office of Student Affairs. If approved, that office will forward the request to Technical Support. The delivery and retrieval of equipment must take place during normal business hours. Events scheduled outside of normal business hours must be made with at least two weeks’ notice. Students may not complete equipment loan agreements. When using School equipment, students may not charge admission or otherwise violate applicable copyright laws. Any changes to equipment needs must be emailed directly to av@law.cuny.edu. Any changes to rooms, times, or dates, must be sent to both the Office of Student Affairs and av@law.cuny.edu.
Telecommunications
Internal-use telephones are located throughout the building. If there is a problem with an internal-use telephone, please report it to technical support by calling extension 84456 or emailing tech-support@law.cuny.edu.
The City University of New York Policy on Acceptable Use of Computer Resources